DELIVERY

As a small team dedicated to hand-making each product with care, please allow 1-2 business days for your order to be prepared. Once your order is en route, you'll receive a notification email. From here, we expect your order to reach you within 3-5 business days. Please note delivery times may vary during peak seasons or due to external factors beyond our control.

Currently we offer shipping within the UK. If you're outside of the UK and are keen to experience our products, email us at hello@morawellbeing.com and we'll explore potential options.

Please double check your shipping address before completing your order. In the event of an incorrect or incomplete address, delays may arise.


RETURNS & EXCHANGE POLICY

We pride ourselves on quality, however if you find yourself needing an exchange or refund, here's our policy to guide you:

Exchanges:
Damaged or Defective Items: If your order arrives damaged or with a manufacturing defect, please notify us within 7 days of receiving your package. We'll be happy to arrange an exchange for the same product or offer you an alternative from our collection.
Wrong Product Received: In the rare event that you receive the wrong item, contact us within 7 days of delivery, and we'll swiftly exchange it for the correct product.

Refunds:
Unsatisfactory Product: If for any reason you're not entirely satisfied, let us know within 7 days of receiving your order. We'll process a refund for the product's purchase price once the item is returned to us in its original, unused condition.
Cancellation Prior to Dispatch: If you change your mind before your order has been dispatched, reach out to us as soon as possible. We'll cancel the order and issue a full refund. 

Please Note:​
All wax melts are non-refundable as they are perishable items
All exchange and refund requests should be sent to hello@morawellbeing.com
We're unable to cover return shipping costs for non-defective items
Refunds will be issued using the original payment method
We recommend retaining proof of postage for your returns, as we cannot be held responsible for items lost in transit

If you have a question outside of this policy, please email us on hello@morawellbeing.com and we will work to resolve your query promptly.